Something wrong, or something missing
Support
One address, read by a person:
support@sneakertime.co.uk
We answer in English, from the UK. There is no ticket number and no bot in front of it.
A price or a date is wrong
Tell us and we will fix it. It helps enormously if you send the address of the page, because the same shoe can appear on the calendar, in the price index and in a written piece, and they are built from different files.
Every number on this site carries the day it was taken, at the foot of the piece it sits in. A resale figure from three weeks ago is not wrong, it is old, and the date is there so you can tell the difference.
A raffle has closed
Raffles are the most perishable thing here. We read them once a day, so one listed this morning may well have shut by tonight. Always check on the retailer's own page before you count on it. If you find one that closed days ago and is still up here, that is a fault worth telling us about.
You own a photograph we have used
We use official press images from brands and retailers, and our own photography. If a picture is yours and you would rather it was not here, write to the address above and it comes down. You do not need to send a legal letter first.
You want to work with us
Same address. Nothing on this site is paid for and nothing is an advert. If that ever changes it will be said plainly on the page it affects, before you read anything else on it.
What we cannot help with
We do not sell shoes. We are not a shop, we hold no stock, we take no payments and we have no part in any order you have placed. If a parcel has not arrived, or a raffle you entered has not paid out, the retailer is the only one who can help and we have no way to reach them on your behalf.
We also cannot tell you whether a shoe is going to go up. Nobody can, and anyone who says otherwise is selling you something.